Meet The Staff


Heather – Practice Manager

I’ve been working in the dental field since 1998 and cannot imagine doing anything else. I spent the beginning of my career as a chairside dental assistant, and then began to learn the business side of the practice where I felt most at home. After earning my Certified Dental Assistant (CDA) credentials, then my Bachelor of Science in Workforce Education and Development, I decided to teach my passion at a local University then found myself as the Director of the Dental Assisting Program. I missed being in private practice so after three years I gave up education and joined Coastal Oral Surgery as Practice Manager in the fall of 2012, where I am thankful everyday to have been awarded this opportunity to work with such an amazing and talented team. I am married and have two minions that I love with all my heart. In my spare time, I enjoy riding motorcycles with my husband and dad and just relaxing with my family.


Michelle – Insurance Coordinator

I joined the Coastal Oral Surgery team as one of the Insurance Coordinators in 2016, and it’s the best position I have ever held. I received my Associates Degree in Medical Administration, Billing and Coding in 2011. It’s very rewarding to know that I am able to apply my skills and knowledge to help patients maximize their insurance benefits ensuring I have tried to save them as much out of pocket expenses as possible. Since receiving my degree, I have worked in both medical and dental offices, expanding my knowledge in the filed. Working directly with patients and having the opportunity to offer assistance to them is truly rewarding. I am happily married with two sons and  a great dane. I consider myself an adventurous person, I enjoy mountain biking, going to the beach and spending time with my family.


Jacquie – Scheduling Coordinator

I joined the Coastal team in the spring of 2013, but started my dental career in 1994. With my extensive background in chairside assisting, I have a deep understanding of treatments, scheduling appointments, and making sure all patients feel welcome and cared for. Originally I’m from Central New York but my family moved to Williamsburg over three years ago to escape the snow! In my spare time, I enjoy shopping with my daughter and spending time watching my son on the baseball field, as well as spending time at the beach and enjoying all the beauty Hampton Roads has to offer.


Marchelle – Insurance Coordinator

I joined the Coastal team in April of 2019 after working 11 years for a local chiropractic office as office  manager. I was responsible for credentialing, insurance claims, scheduling, and other various office duties. I have proven to be a fast paced learner and committed to all that I do. I understand that people have different needs and I have always gone above and beyond to do what I can to meet those needs. I am new to the dental field, but I intend to gain as much knowledge as I can to ensure that I am prepared to assist patients in whatever they may need. I love to connect with patients and make them feel welcomed whether it is through a phone conversation or conversation in the office.  I am a native of Williamsburg, VA and currently reside in Williamsburg with my husband of 13 years. In my free time I enjoy traveling, shopping, crafting and working out. I am excited to be a part of the coastal family and can’t wait to see what the future has in store for me.

Julia – Implant Coordinator/Surgical Assistant

I moved to Williamsburg six years ago from Newport News, where I first began my career in the dental field. I have been an Oral Surgery Assistant since 2013 after completing my Associate Degree in Dental Assisting in 2012. Although I’m relatively new to the field, I’m excited for my future in dentistry. Having a lot of dental work done as a child, I take pride in my work and making our patients feel as comfortable as possible. I am ACLS certified, Radiation Health and Safety through the Dental Assisting National Board, as well as the Virginia Dental Society of Anesthesiology as an Anesthesia Assistant.  I enjoy educating our patients on improving their dental health. As a surgical dental assistant there is nothing more rewarding than helping our patients transform their smiles into confident ones.


Jo – Surgical Assistant/Supply Coordinator

I graduated Medical Careers Institute in 2011 with my Associate Degree in Health Science with an Academic Excellence award. I have 4 years experience in General Dentistry but have always been drawn to surgical procedures. Dr Kiely added me to his staff in February of 2015. I have a true passion for oral surgery and take pride caring for our patients. I am certified in dental radiology, ACLS, as well as by the Virginia Dental Society of Anesthesiology as an Anesthesia Assistant.   I live in Gloucester, Virginia with my son Aiden and loving husband Jake. I  enjoy hunting, target practice, fishing, swimming, and going to Busch Gardens.


Shannon – Surgical Assistant

Tori – Surgical Assistant